About Travelers Work with Travelers Insurance
We listen to brokers
Real partnership starts with listening. We've spent time hearing directly from brokers about what's working and what isn't – and your feedback has been clear. You need insurers who are more present, more responsive, and more transparent. We know that listening is only valuable when it leads to action. That's why we're committed to making meaningful changes based on what you've told us matters most: easier processes, consistent service, genuine engagement, and accountability. By truly listening to your challenges and frustrations, we can improve how we work together. And we're not stopping here – we'll keep listening, learning, and evolving to support you better.
Travelers Insurance Brand Story
Watch the story of our brand and how we’re stepping up to support brokers.
Travelers Europe Brand Video: Now we’re Talking
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An orange hue cascades between the high rise buildings of London's skyline as the sun rises over the horizon. The logo appears, a red umbrella beside the text: 'Travelers.'
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ANNOUNCER: We understand that working with insurers can be frustrating. We hear you.
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Text: 'We hear you.' A lady pushes through a revolving door an enters a building made from glass. Text: 'We know your challenges.'
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We know your challenges and we're rising to them.
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Several different people wearing suits walk forward with smiles on their faces. Text: 'You deserve more.'
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Because the least you deserve is more from us.
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A group of business people talk. Text: 'A pledge to listen, learn and make things better.'
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So we've made a pledge to listen, learn, and make things better.
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An arrow hits the bullseye on a target. Text: 'Raise our game.'
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To raise our game where you'll benefit most.
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Text: 'Consistent, high-quality service.'
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That means giving you consistent, high-quality service.
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A message icon appears beside the words, 'Prompt responses.'
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Getting back to you promptly after receiving your submission.
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A thumbs up icon appears. Text reads, 'Quotes when you need them.'
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Providing your quote exactly when you need it.
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As a stop watch starts, the hands tick around the face. Text: 'Keeping you updated.'
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Keeping you updated throughout the process.
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Two hands shake beside the words, 'Face to face meetings.'
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Prioritising meeting face to face.
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Text, 'More present, engaged and transparent.'
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Being more present, engaged and transparent.
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A man, wearing a shirt, smiles as he talks to a lady. Text: 'Improving how we work together'
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Ultimately, we're improving how we work so we work better together, creating a partnership built on trust,
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Text: 'Shared goals. Mutual respect.
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shared goals, mutual respect. And this is just the start.
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A lady nods enthusiastically as a man talks. Text: 'We'll keep listening. You keep thriving.'
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We'll keep listening and keep elevating our standards so you can keep thriving,
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Text: 'Reaping the rewards. Feeling empowered.'
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reaping the rewards of being on top of your game, and feeling empowered to be the best you can be. Travelers, now we're talking.
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Set along the bridge's structure, lights illuminate Tower bridge at dusk as the Shard stands tall in the background. A boat slowly floats over the water, leaving a wake behind it, as the Travelers logo appears. Text: 'Travelers. Now we're talking.'
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This video is provided for general informational purposes only. It does not, and it is not intended to, provide legal, technical or other professional advice, nor does it amend, or otherwise affect, the provisions or coverages of any insurance policy issued by Travelers.
Travelers operates through several underwriting entities in the UK and Europe. Please consult your policy documentation or visit our websites for more information. travelers.co.uk | travelers.ie
Travelers Five Point Broker Pledge
We’re on a mission to improve how we work together – giving you better service, visibility and clarity. These are our commitments to you.
1. We pledge to listen and enhance your experience of working with us
Informed service improvements. Broker journey design sessions. Ongoing feedback loops.
2. We pledge to make it easier to do business with us
Clearer risk appetite. Eligibility guides. Streamlined journeys. More broker time with underwriters.
3. We pledge to give consistent, high-quality service you can rely on
Standardised service improvements. Working towards defined SLAs. Consistency across the whole journey.
4. We pledge to be present, visible, and engaged partners
Structured meetings. Executive engagement. QBRs. A focus on meaningful, regular, face-to-face interactions.
5. We pledge to continuously raise our standards and performance
Education and upskilling of underwriters for better, more effective broker conversations.
More from us is the least you deserve
These pledges are just the start. Our team of experts from across underwriting, claims, risk, distribution and leadership are here for you, so we can keep making changes to help you be your best.
Insights & industry knowledge
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Discover real SME cyber claim scenarios and learn how cyber insurance and Cyber Risk Services help brokers support clients against BEC and ransomware threats.
Technology Resources
Managing Risks in Technology M&A: A Broker’s Guide
Mergers and acquisitions in the tech sector bring major opportunities and critical risk exposures. Explore how tech businesses can manage cyber threats, regulatory gaps, and cultural integration challenges while building resilience through proactive risk management and insurance planning.
Insurance Industry News
Travelers Wins 5-Star Claims Award Two Years In A Row
Discover why Travelers earned the prestigious 5 Star Claims Award twice, excelling in expertise, transparency, claims handling, and broker-focused services.
