Travelers Wins 5-Star Claims Award Two Years In A Row
Travelers Insurance again ranks among the UK's top performers for claims service, earning Insurance Business UK's 5-Star Claims Award for 2025 for a second year running. The recognition reflects a mix of technical expertise, sector knowledge, and a claims service built on transparency and responsiveness. For Travelers, the award reinforces a long tradition of partnership with brokers and clients when reliability matters.
Why Travelers Insurance has won the claims excellence awards
With more than 165 years of experience, Travelers remains a leader in commercial property and casualty insurance. The company wrote the first auto policy, the first aircraft liability cover, and personal accident protection for astronauts. That heritage still guides how the business manages risk. Each policy receives individual attention, from a single-person operation to a global corporation, and reflects the realities of modern commerce.
The claim philosophy rests on experience, preparation, and accountability.
When things go wrong, we help make them right.
Judy O’Neill, Chief Claim Officer – Europe
That mindset defines the work and treats each claim as an opportunity to build confidence and strengthen relationships.
Travelers works across many sectors that include aviation and space, marine and energy, manufacturing, health and care, and technology. Specialist risk control consultants spend time with clients to identify emerging threats before they escalate. When incidents occur, in-house claims professionals move quickly so businesses can keep moving forward with minimal disruption.
Travelers also recognises that the nature of risk is changing. Global supply chains, digital exposure, and severe weather continue to reset expectations for response. The perspective is clear.
We are with our customers every step of the way. That's how we help reduce risk, prevent loss and protect businesses.
Judy O’Neill, Chief Claim Officer – Europe
It is a human promise backed by systems and expertise that reach across markets.
Talented insurance team delivers with pride
Accessibility supports that promise. Brokers and clients can expect regular updates, straightforward guidance, and dependable support. Claim handling goes far beyond settlement. It touches continuity, reputation, and people. The aim is a service that protects a client's business and brand and workforce with the consistency that brokers value.
Travelers combines international strength with a local presence across the UK and Ireland. Risk control and claims delivery model underpins steady performance and a reputation for reliability. Strategic partnerships and insurer networks extend access to support where clients operate. That reach helps keep service consistent across different jurisdictions and regulatory environments.
The result is a claims operation that many brokers know and trust. The 5-Star Claims Award affirms the standard. Consistent results, open communication, and practical innovation continue to show how a heritage insurer adapts and delivers. Travelers pairs technical skill with the kind of service that reads as personal and accountable. The message is familiar to clients who have worked with the company over time. When events disrupt business, the team is present, the updates are timely, and the decisions made.
Travelers remains focused on the essentials that matter to brokers and their clients. Individual underwriting. Sector depth. Straightforward contact with people who own outcomes. The approach has momentum, and it continues to earn confidence in a market that rewards steady execution.
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View the full report and list of winners here:
https://www.insurancebusinessmag.com/uk/news/claims/brokers-reveal-top-uk-claims-carriers-for-2025-553843.asp
