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Start a Claim for UK Marine

Experienced. Constant. Reliable.

Extreme weather events, regulatory changes, and evolving maritime technologies create unique challenges for the UK marine sector. Our dedicated Travelers UK Marine Claim team brings extensive local expertise to support clients through these complexities. With specialists handling claims across vessels, ports and terminals, cargo and ship owners and operators throughout the British Isles, we understand the specific experience of the UK marine market. Customers can be assured that we're committed to protecting their reputation and maintaining business continuity, with responsive service that reflects our understanding of the unique demands facing UK marine operations.

Urgent claims

In an emergency, please call our free 24/7 hotline immediately.

  • We are ready to receive the details of your claim
  • Please quote your policy number

CALL +44 (0)800 587 8388 (option 1)

Non-urgent claims

If it’s not an emergency, please send an email as close to the date of incident as possible.

You’ll need the following information to start a claim:

  • Your name/company name
  • Your policy number
  • Date of incident
  • Incident facts and supporting documentation, including correspondence

A Claim Professional will contact you as soon as possible after you’ve sent your email.

Start a claim

UK Marine Claim team

Travelers Marine Claim Professionals have broad expertise. Our team works to ensure they understand a clients’ business and are positioned well to assist in a time of need. Drawing on experience and knowledge, the team focus is on a practical and pragmatic approach to handling claims, ensuring the best possible outcomes.

  • We have a comprehensive panel of external lawyers and third-party providers, including surveyors, loss adjusters and scientists to ensure you have highly experienced people handling your claim.
  • We have a large, dedicated team of Claim Professionals who handle UK marine claims in-house.
  • The Claim team consists of both qualified lawyers and claim professionals all with either legal or industry qualifications.
  • Customers will receive the direct contact details of their Claim Professional in the event of a claim, including an email address and direct phone number.
  • Customers are also provided with a dedicated central correspondence email address.
  • Added value claim services at no cost to clients include subrogation, Travelers Investigative Services (TIS), Vendor Management and Claim Relationship Management.

Frequently asked questions

UK Marine claim FAQs

Feedback requested

We’d be delighted to hear from you, no matter your thoughts.

Send us your claims experience feedback, and we’ll do our best to take your input into account.