Start a Claim for Financial Institutions
Financial expertise with industry knowledge
The UK financial services industry faces many challenges, all of them presenting risks as well as opportunities. Travelers has a dedicated, in-house claims team with complex financial institutions knowledge and expertise, handling claims for financial institutions involving professional indemnity, directors’ and officers’ liability, crime, investment management, pension trustees’ liability, employment practices liability, Employee Retirement Income Security Act (ERISA) and cyber.
Urgent claims
In an emergency, please call our free 24/7 hotline immediately.
- We are ready to receive the details of your claim
- Please quote your policy number
CALL +44 (0)800 587 8388
Non-urgent claims
If it’s not an emergency, please send an email as close to the date of incident as possible.
You’ll need the following information to start a claim:
- Your name/company name
- Your policy number
- Date of incident
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Incident facts and supporting documentation, including correspondence
A Claim Professional will contact you as soon as possible after you’ve sent your email.
Financial institutions claims handling team
- We have a large, dedicated team of Claim Professionals who handle financial institutions' claims in-house.
- The Claim Team consists of both experienced lawyers and claim professionals all with either legal or industry qualifications.
- We’re consistently rated above market average for claims handling service by brokers, and we are at the top of our nominated peer group.
- Customers will receive the direct contact details of their Claim Professional in the event of a claim, including an email address and direct phone number.
- Customers are also provided with a dedicated central correspondence email address.
- We have a comprehensive panel of external lawyers and third-party providers, including IT specialists, loss adjusters and surveyors.
- Added value claim services at no cost to clients include Subrogation, Travelers Investigative Services (TIS), Vendor Management and Claim Relationship Management.
Frequently asked questions
Financial institutions claim FAQs
- All claims get registered and acknowledged within one working day.
- A response to a client/broker correspondence happens within five working days.
- Phone calls are answered immediately, and phone messages are responded to within 24 hours.
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.