A Consistent Approach to Superior Service for Brokers and Policyholders
We are committed to delivering a consistent, superior service for brokers and policyholders in every part of our business.
To demonstrate this commitment we continuously look for new ways, internally and externally, to measure and benchmark our performance and identify areas for development or improvement.
Examples of how we deliver great service include:
- Service charters for responsiveness.
- Policy administration and documentation targets.
- Dedicated box times at Lloyd’s.
- Named points of contact for underwriting & claims.
- Office appointments available.
- Team e-mail addresses.
- 24/7 claims service.
- Handle claims swiftly with integrity and urgency.
- Good as our word with clear escalation path.
- Alignment across teams and product groups.
We are committed to delivering a consistent, superior service for brokers and policyholders in every part of the our business.Download to learn more