Superior Service
A Consistent Approach to Superior Service for Brokers and Policyholders
We are committed to delivering a consistent, superior service for brokers and policyholders in every part of our business.
To demonstrate this commitment we continuously look for new ways, internally and externally, to measure and benchmark our performance and identify areas for development or improvement.
Examples of how we deliver great service include:
- Service charters for responsiveness.
- Policy administration and documentation targets.
- Dedicated box times at Lloyd’s.
- Named points of contact for underwriting & claims.
- Office appointments available.
- Team e-mail addresses.
- 24/7 claims service.
- Handle claims swiftly with integrity and urgency.
- Good as our word with clear escalation path.
- Alignment across teams and product groups.
Outstanding Service
We are committed to delivering a consistent, superior service for brokers and policyholders in every part of the our business.
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More About Travelers
Why Travelers
We offer innovative cover backed by industry expertise, financial strength and personal service.
Travelers Team
Through the years, we have propelled our company and industry towards higher standards for customers and brokers — and we continue to earn their loyalty by responding to their needs.
Our Specialties
Through the Lloyd's insurance market, Travelers Syndicate 5000 underwrites specialist business classes to meet the demands of brokers and their clients worldwide.