Claims Centre
When things go wrong, we help make them right
At Travelers, our claims service protects what matters most to our customers, their business, brand and reputation. Through our industry expertise and experience across a wide range of industries, we are there for our customers when they need us most, providing a flexible, proactive approach to claims. A claim can have implications for businesses that extend well beyond the cost of the claim. We keep this in mind throughout the lifecycle of the claim.
In an emergency, please call our free 24/7 hotline immediately
We’re with our customers every step of the way. That’s how we help reduce risk, prevent loss and save lives.
Please quote the policy number and be prepared to share the following information:
- Date of incident
- Brief facts or circumstances of the incident
Start a claim
Let us know about your type of claim, and we will get back to you as soon as possible.
Cyber
Financial institutions
Liabilities
Management liabilities/D&O
Marine (UK)
Motor and windscreens
Professions
Property
Solicitors
Transactional liability
Other Travelers’ claims
Lloyd’s Syndicate 5000 claims
Please contact your broker to make a claim for:
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Aviation
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Energy and renewables
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Marine (international)
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Personal accident
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Property (international)
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Special risks
Travelers syndicate 5000
Specialty claims FAQs
Get your common claims questions answered about these Travelers Syndicate 5000 products at Lloyd’s
Meet our Claims team
At Travelers, we work closely with our customers to improve the safety and security of their organisations. However, incidents do arise. When they do, our in-house Claims team can be relied upon for fast, efficient and empathetic service.
The Travelers Claims team is comprised of highly skilled and experienced individuals, with exceptional legal and technical knowledge. This ensures we are well equipped to handle a wide scope of claims through to final settlement.
Business insurance claims FAQs
Get answers to frequently asked questions to help navigate the claims process.
New incidents may be reported to us in one of four ways:
- By phone using our free 24/7 claim line: +44 (0)800 587 8388
- By email to our dedicated first notification of loss address: reportaclaim@travelers.com
- By product type: cyber, financial institutions, liabilities, management liabilities/D&O, marine (UK), motor and windscreens, professions, property, solicitors and transactional liability
- By an online form submission here
For customer convenience, we do not require the completion of a formal claim form in most instances. A few brief details including policy number, date of incident and the circumstances of the loss will be sufficient for us to set up the claim.
We will register and acknowledge new claims within 24 hours of notification and proceed with the following:
- We will respond to any correspondence:
- from the customer or our service providers within 5 working days and
- from third parties within 10 working days.
- We will seek the agreement of the customer on the issue of liability before we confirm this to the claimant.
- We will update the customer on the present position of any claim on a regular basis as key milestones are reached. For example, updates will be made on:
- receipt of claim
- confirmation of policy liability/cover
- liability admission/denial
- further evidence received
- legal proceedings issued
- claim settlement.
- In the unlikely event that the customer or third party has a complaint, we will provide an initial response within 24 hours of receipt.
When we acknowledge your claim and confirm the claim number, we will include details of the name and contact information of the Claim Professional designated to handle your claim.
All external communications from our Claims team include the direct contact telephone number for the handler so our customers, brokers and third parties can contact us at any time to discuss their claim.
The length of a claim depends upon a number of factors, some of which are not within our control. Your claim will be handled with speed and efficiency at all times, and our Claim Professionals will keep you appraised of developments as they occur.
Your policy documentation will include a Policy Schedule that details the types of the cover available to you and the limits of indemnity that apply. The limit of indemnity is the maximum paid by Travelers in a claim.
Feedback requested
We’d be delighted to hear from you, no matter your thoughts.
Send us your claims experience feedback, and we’ll do our best to take your input into account.
Travelers advantage
Want to know more about how our claims solutions work?
One of our key strengths is our proactive, joint approach. In-house Claim Professionals work with customers to minimise the impact of any loss.