Claims Centre

When things go wrong, we help make them right

At Travelers, our claims service protects what matters most to our customers, their business, brand and reputation. Through our industry expertise and experience across a wide range of industries, we are there for our customers when they need us most, providing a flexible, proactive approach to claims. A claim can have implications for businesses that extend well beyond the cost of the claim. We keep this in mind throughout the lifecycle of the claim.

In an emergency, please call our free 24/7 hotline immediately

We’re with our customers every step of the way. That’s how we help reduce risk, prevent loss and save lives.

Please quote the policy number and be prepared to share the following information:

  • Date of incident
  • Brief facts or circumstances of the incident

Call +44 (0)800 587 8388

Lloyd’s Syndicate 5000 claims

Please contact your broker to make a claim for:

  • Aviation

  • Energy and renewables

  • Marine (international)

  • Personal accident

  • Property (international)

  • Special risks

Travelers syndicate 5000

Specialty claims FAQs

Get your common claims questions answered about these Travelers Syndicate 5000 products at Lloyd’s

Meet our Claims team

At Travelers, we work closely with our customers to improve the safety and security of their organisations. However, incidents do arise. When they do, our in-house Claims team can be relied upon for fast, efficient and empathetic service.

The Travelers Claims team is comprised of highly skilled and experienced individuals, with exceptional legal and technical knowledge. This ensures we are well equipped to handle a wide scope of claims through to final settlement.

Judy O’Neill, Vice president, claims Europe
Vice president, claims Europe

Judy O’Neill

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Christine Williams, Head of claims legal
Head of claims legal

Christine Williams

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Head of central claims

Marie Emslie

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Niall Dowdall, Head of complex claims
Head of complex claims

Niall Dowdall

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Joseph Arazi, Head of Legal Practice.
Head of legal practice, Travelers legal

Joseph Arazi

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Head of compliance, regulation & value-added services

Conor Lawson

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Business insurance claims FAQs

Get answers to frequently asked questions to help navigate the claims process.

Feedback requested

We’d be delighted to hear from you, no matter your thoughts.

Send us your claims experience feedback, and we’ll do our best to take your input into account.

Travelers advantage

Want to know more about how our claims solutions work?

One of our key strengths is our proactive, joint approach. In-house Claim Professionals work with customers to minimise the impact of any loss.