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A consistent approach to superior service for brokers and policyholders

CONTINUOUSLY LOOKING TO IMPROVE AND ENHANCE OUR BUSINESS

We are committed to delivering a consistent, superior service for brokers and policyholders in every part of our business.

To demonstrate this commitment we continuously look for new ways, internally and externally, to measure and benchmark our performance and identify areas for development or improvement.

Examples of how we deliver great service include:

  • Service charters for responsiveness
  • Policy administration and documentation targets
  • Dedicated box times at Lloyd’s
  • Named points of contact for underwriting & claims
  • Office appointments available
  • Team e-mail addresses
  • 24/7 claims service
  • Handle claims swiftly with integrity and urgency
  • Good as our word with clear escalation path
  • Alignment across teams and product groups

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Leader at Lloyd's

Leader at Lloyd's

with the strength of a major brand

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Knowledgable staff

Knowledgable staff

empowered to win and retain business

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A consistent approach

A consistent approach

to superior service for our brokers and policyholders

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High quality products

High quality products

that are customer-centric with solutions designed to improve trading

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