
Volume 6 / Number 4 December 2011
Welcome to the December issue of On Risk.
Welcome to the December issue of On Risk Magazine which is our quarterlyupdate on risk issues and topical matters for firms insured with Travelers.
In this edition, Product Manager John Kunzler comments on the recent renewal
of Solicitors Indemnity policies and Risk Management Consultants Paul Smith
and Olivia Burren look at the ways in which simple checklists can help you to
manage risk. We also have a seasonal message about retainer letters.

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Dear Sharon
Travelers own 'agony aunt', Claim Legal Adviser Sharon Glynn considers the problems faced when dealing with litigants in personClick here to view -
Statistics
The Risk Management team have been reviewing some of the information Travelers has been able to collate after more than ten years of underwriting solicitors’ negligence claimsClick here to view -
Complaints
One of our Claim Legal Advisers, Liesel Schwarz, gives some suggestions on how to handle complaints and keep your clients happyClick here to view -
Tales of the Unexpected
Nick Worthington provides our quarterly helping of scary stories and examples of things that can go wrongClick here to view
Contact the editor Olivia Burren 020 3207 6918



